Refund and Returns Policy

Exchange and Refund Policy

At Shoes Egypt, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free exchange and refund policy. Please review the details below:

1. Eligibility for Exchange and Refund

• Time Frame: You have 30 days from the date of purchase to request an exchange or refund.
• Condition of Items: Items must be returned in their original condition, unused, and with all original tags and packaging intact.

2. Free Delivery, Exchange, and Refund

• Free Delivery: We offer free delivery on all orders placed through our website, www.shoesegypt.com.
• Free Exchange: Eligible items can be exchanged for a different size, color, or style, and we will cover the shipping costs.
• Free Refund: Refunds will be issued to the original payment method at no additional cost.

3. How to Request an Exchange or Refund

• Website Only: Exchanges and refunds must be processed through our website. They are not available in our physical retail stores.
• Request Process:
  1. Log in to your account at www.shoesegypt.com.
  2. Navigate to the “Order History” section and select the order you wish to return or exchange.
  3. Follow the prompts to initiate the process.
  4. After submitting your request, you will receive an email with instructions for returning your items.

4. Processing Time

• Exchanges: Once we receive the returned item(s), we will process your exchange within 5-7 business days and ship the replacement item(s) at no additional cost.
• Refunds: Refunds are processed within 7-10 business days of receiving the returned item(s). Bank processing times may vary.

5. Conditions Not Covered

• In-Store Purchases: Items bought in physical retail stores cannot be exchanged or refunded through the website. Please contact the store where the purchase was made for their specific policy.
• Final Sale Items: Items marked as “Final Sale” are not eligible for exchanges or refunds.

6. Contact Us

If you have any questions or require assistance, please reach out to us:

• Email: HI@shoesegypt.com
• Phone: 01285553979

Thank you for shopping with Shoes Egypt! Your satisfaction is our priority, and we are here to assist you.