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Return to shopReturns + Exchanges
1. Eligibility for Exchange and Refund
- Time Frame: You have 30 days from the date of purchase to request an exchange or refund.
- Condition of Items: Items must be returned in their original condition, unused, and with all original tags and packaging intact.
2. Free Delivery, Exchange, and Refund
- Free Delivery: We offer free delivery on all orders placed through our website, www.shoesegypt.com.
- Free Exchange: Eligible items can be exchanged for a different size, color, or style, and we will cover the shipping costs.
- Free Refund: Refunds will be issued to the original payment method at no additional cost.
3. How to Request an Exchange or Refund
- Website Only: Exchanges and refunds must be processed through our website. They are not available in our physical retail stores.
- Request Process:
- Log in to your account at www.shoesegypt.com.
- Navigate to the “Order History” section and select the order you wish to return or exchange.
- Follow the prompts to initiate the process.
- After submitting your request, you will receive an email with instructions for returning your items.
4. Conditions Not Covered
- In-Store Purchases: Items bought in physical retail stores cannot be exchanged or refunded through the website. Please contact the store where the purchase was made for their specific policy.
- Final Sale Items: Items marked as “Final Sale” are not eligible for exchanges or refunds.
5. Processing Time
- Exchanges: Once we receive the returned item(s), we will process your exchange within 5-7 business days and ship the replacement item(s) at no additional cost.
- Refunds: Refunds are processed within 7-10 business days of receiving the returned item(s). Bank processing times may vary.
6. Contact Us
If you have any questions or require assistance, please reach out to us:
- Email: HI@shoesegypt.com
- Phone: 01285553979
Thank you for shopping with Shoes Egypt! Your satisfaction is our priority, and we are here to assist you.